Because candles are personal, we keep returns simple and focus on genuine damage, defects and unused products.
Customer-facing draft · Last updated 15 September 2026
For a change-of-mind return, contact us within 7 days of delivery. The product must be unused, unburned, in its original packaging and in resalable condition. Customised products, opened products and products damaged after delivery are not eligible for change-of-mind returns.
If your product arrives broken, leaks, has a manufacturing defect or is materially different from what you ordered, contact us within 48 hours with your order number and clear photos or an unboxing video. We may replace the item or issue a refund after review.
Email avni_kejriwal@ug30.mesaschool.co with your order number, the reason for your request and supporting images. Do not send an item back until we confirm the return address and next step.
Approved refunds are sent to the original payment method after the returned product is received and checked. Depending on your bank or payment provider, the credit may take several business days. Exchanges depend on stock and may be offered as a replacement or store credit.
A product that has been burned, altered or used incorrectly cannot be returned for a quality complaint. Please follow the instructions on our candle-care page and never leave a burning candle unattended.
